Zero-Tolerance

We recognise that in these uncertain times patients may feel frustrated that we have not returned to pre-Covid ways of working. As we adapt to new ways of working to keep both our staff and patients as safe as we can, we ask that you support us and treat our staff with respect.

We believe that our staff should not be subjected to violent, threatening or abusive behaviour and have the right to work and carry out their duties in an environment where they feel safe. Aggressive behaviour may be in the form of personal or abusive comments, swearing, physical contact or aggressive gestures towards staff, doctors, patients or property and we will take steps to request the removal of any patient who displays this behaviour.

We will report any serious incidents to the police as we feel necessary.